Thus offers new call recording service

Thus service could aid regulatory compliance and staff training

Business telecoms provider Thus has launched a new online call recording product designed to give large firms call centre functionality without the associated overheads.

Network Call Recording provides businesses with the ability to record, retrieve, grade, filter and store in-bound and out-bound calls, according to the firm's head of product management, Dan Cole.

Calls can be stored, accessed, managed and played back via an internet portal and IT administrators can personalise reporting, customise search filters and define their users' access rights, with the Premier version of the product, he added.

The functionality will appeal to firms looking to comply with industry regulations, and aid in training scenarios, where individual operators may need to locate and replay their calls.

"It's targeted at businesses to use as a tool to improve the productivity of staff," explained Cole. "Being a fully managed, network-based service means it's cheaper and easier to install than doing it yourself, and there's only a small price per minute usage charge after installation."

Cole added that because the solution is built on an IP architecture, it is ready to accommodate further multimedia functionality in the future.