Pizza chain delivers improved communications

New email system allows Papa Johns' Pizza to keep in better contact with local branches

Pizza firm turns to hosted email

Papa Johns’ Pizza has implemented a new email communication system between its branches and company headquarters.

Using Microsoft’s Hosted Exchange Services, Cobweb Solutions will run the new system to allow Papa Johns’ head office - called the Restaurant Support Centre (RSC) - to easily send information on new products, training and menu changes.

Previously, the RSC had to use personal email addresses for each of the branches, which made it difficult to maintain regular contact.

“As a franchise business, it is vital that we remain in contact with all our local branches to ensure brand continuity and maintain service levels,” said Kim Kenley, IT director at Papa Johns.

“But we realised that implementing and managing an IT infrastructure ourselves would be time consuming and expensive.

“With the Cobweb solution we don’t have to even think about the system, we know that it will always ‘just work’ allowing us to concentrate on what we do best - making great pizzas and providing excellent customer service."

The system will also make it easier for the RSC to identify which branch is getting in touch when local stores send email requests for additional support and extra information.

Cobweb is also providing Papa Johns with an internal intranet through Microsoft’s Sharepoint software, which the company is using to store communication documents, such as training guides and 'how to' information.

The system can be accessed by all employees at any time as a self-service facility ensuring that all users are working from the most current version of each document.