Tui Travel enables in-store video service

Holiday decision making supported by media streaming

A new video application will allow customers of Tui Travel to view holiday destinations

Tui Travel is using desktop computers enabled with video streaming at its shops to let customers view holiday destinations before booking.

The initial roll-out to over 600 Thomson and Lunn Poly branches was completed in four months, and implementation of the service to 360 First Choice stores took less than three months earlier this year.

One of the main challenges was ensuring sufficient bandwidth to support high-quality multiple video streams in each store, since the group found that BT "was not flexible enough" to support the project's requirements.

The new application has now been extended to all Tui Travel stores across the UK and the group is considering rolling out the system to other shop networks in Europe, as well as introducing other media applications.

The service is being provided by T-Systems and Tiscali Business Services.