Cheaper alternatives to 2Mbit/s E1 leased lines may soon be more widely available, with BT set to increase the number of exchanges supporting Symmetric DSL (SDSL) services to around 180 over the next few...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause