Pitney Bowes improves staff flexibility
Mail management company takes on service software to meet customer expectations
Mail management firm Pitney Bowes has adopted a field service management system to allow its engineers to operate more efficiently.
The system has been given to more than 420 of Pitney Bowes' field engineers in the UK and across Germany, Austria and Switzerland, and will also be used in France from October this year.
The main benefit of the fielsystem is its flexibility, according to Ray Lawes, Pitney Bowes' UK vice president of service operations.
'It integrates really easily with multiple business systems, in our case Siebel and SAP, and supports multiple mobile devices and wireless networks,' he said.
The Antenna Software A3 system will be integrated into the company's Siebel CRM system and has significantly increased its ability to meet the terms of its service level agreements with customers.
It can also support different devices from a single application, meaning Pitney Bowes can be confident of rapidly responding to market changes, Lawes said.
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