TomorrowNow looks for Siebel users to support

SAP's TomorrowNow arm promises savings for firms that sign up

TomorrowNow, a support specialist acquired by enterprise applications giant SAP last year, now aims to add hundreds of Siebel users to its customer base.

Andrew Nelson, TomorrowNow’s chief executive, told IT Week that since adding Siebel to its JD Edwards/PeopleSoft support portfolio in May, the firm is keen to start signing up Siebel users. “We’ve added an office in North Carolina, a core location for Siebel support experts. Of the 4,000 Siebel customers, we’d love to take a quarter of them over the next five years,” he said.

Nelson said that there has been a lot of interest so far, especially among European Siebel customers. “The response in Europe has been much higher than we anticipated. Only 15 to 20 percent of Siebel users are based in Europe, so we thought America would be the bigger response,” he added.

TomorrowNow now has more than 175 customers worldwide, with two-thirds signed up in the last year, including around 10 contracts in each of the European and Asia regions.

The decision to add Siebel support is a response to Siebel’s merger with Oracle, which completed earlier this year. “The most compelling reason for firms to sign up is savings of 50 percent [on support costs] and delaying any forced upgrades that might not fit in with their strategies,” Nelson said. “We’re not taking innovation dollars and forcing customers to pre-fund [Oracle] Fusion, so they can redirect that money elsewhere.”