UK investment firm banks against disaster
Disaster recovery and voice communications systems ensure FSA compliance
London-based investment bank KBC Peel Hunt has implemented a business continuity and voice recording system which fulfils both its business continuity and compliance requirements.
FSA regulations demand that all trading floor telephone conversations are recorded for compliance purposes to provide definitive court evidence in the case of dispute resolution.
The system, supplied by GemaTech, enables recording of all telephone conversations as well as providing voice communication to the trading floor.
‘Voice communication is an essential part of our business processes and continuity’, said IT director David Flint, ‘We cannot afford a glitch in the service whatever the cause.’
Every incoming and outbound call which passes through the new system is automatically recorded on to a server with enough terabytes of storage for five years with several thousand recordings being made each day.
The investment bank also require a business continuity system that would recover incoming calls and re-route them to alternative numbers in case of disruption.
A 24-hour operational phone system is crucial to the bank’s business as dealers often work through the night.
The host system is situated at the local telephone exchange with a data link to both the company offices and its disaster recovery site as well as having independent web access.
In a disaster recovery situation rerouting of the phone system can be achieved quickly from any remote internet connection. Any number of pre-configured call plans can be stored ready to be implemented when required.
KBC Peel Hunt provides corporate advisory and stock broking services to over 120 companies with a market capitalisation of between $300m (£153m) and $10bn (£5.1bn).
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