Telephony software that gives call-centre agents a fast, efficient platform from which to sell additional services to customers makes for a happy ship, and can boost business revenues by up to 15 percent....
Capper to take charge of data-driven digital transformation at global engineering firm SNC-Lavalin
New rules from Ofcom require broadband, mobile phone and pay TV providers to notify residential and business customers when their deals are drawing to a close
Diversity is not economics - you need to start from the top, says Pitney Bowes' Sheryl Battles
The airline, which had no formal approach to APIs, needed new ways to compete in a crowded market
Three UK's 5G plan includes speed boosts for existing 3G and 4G infrastructure as it replaces Samsung 4G radio-access technology with Huawei