BMC toolset boosts IT operations

A new toolset from BMC should help firms identify application issues before they turn into problems

Business service management (BSM) specialist BMC has introduced new workflow software designed to help IT departments identify application problems and fix them before users report them, thereby saving on helpdesk costs.

One early user of the company’s BSM for IT Operations toolset, launched today, reported a 66 percent reduction in downtime and a predicted $4 million per year in cost savings.

BMC solutions director Mark Kusionowicz said most of the benefits the toolset provides would only be available to customers with BMC’s Atrium configuration management database (CMDB) 2.0 application already deployed.

But he said that similar root cause analysis or monitoring software from other vendors could also be integrated with the toolset.

“To those customers without BMC applications, it could add root cause analysis to an existing set of monitoring tools, which is also good for managing virtual and physical environments combined,” he said.