Scottish Water says it has achieved cost savings of £18m and a 250 per cent return on investment from a major customer service programme. The firm launched its £7m 'promise to resolution' (P2R) initiative...
Set against the backdrop of fears that AI will take our jobs and eventually our lives, one algorithm produces a set of home working advice which seems unlikely to displace human consultancy for the time being
There's still time to enter yourself or a colleague - don't miss out!
There are all sorts of routine IT management tasks that would benefit from being automated
Coronavirus has torn through the best laid business plans leaving many feeling adrift, but the lockdown can be turned to our advantage with a bit of shared wisdom