Air France-KLM streamlines booking system

New platform allows airline's IT staff to detect and fix problems with reservation system with new Progress Software implementation

Air France-KLM Airlines is using Progress Software’s Actional SOA Management platform

Air France-KLM Airlines has implemented new technology to better streamline its reservation handling systems.

Following the merger of KLM with Air France in 2004, KLM recognised that it had an increasing amount of complex IT systems that needed to work together.

The airline is using Progress Software’s Actional Service Oriented Architecture (SOA) Management platform to increase the availability of its reservation systems and to help resolve technical problems quickly if they arise.

“We wanted a way to simplify services so we could pinpoint issues when they happened, and where the problem was in the infrastructure,” said Hans Rietman, ICT production manager at KLM.

He explained that the company had significant numbers of monitoring tools and homegrown solutions in place and that it needed technology that could work across the entire reservations systems of the newly merged company.

With the Actional SOA Management platform, Air France-KLM IT staff will be able to collaborate across their newly merged enterprise to detect, diagnose and repair problems that could disrupt flight operations and reservations systems, and prevent them recurring.

“Although we are still in the implementation phase, we now expect to have greater availability, improved troubleshooting and innovation. We also hope to reduce development costs,” said Rietman.

“We are using Progress Software’s technology at operational level for improved booking facilities as 24/7 availability needs to be up all the time. Progress Software’s technology will enable this and bring us a quick return on investment.”