The prosumer problem: Explaining IT to users who think they get it

‘There’s a consumer expectation on an enterprise platform’

Tom Allen
clock • 3 min read
When home tech is faster and more usable than anything the business offers, frustration builds quickly
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When home tech is faster and more usable than anything the business offers, frustration builds quickly

Few things rile up an IT team faster than a non-techy trying to explain technology to them.

It's become a common headache as tech has made its way into homes and pockets around the world. Suddenly, everyone thinks they're an expert on mesh networks and storage drives. On top of that, t...

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