Every IT professional knows that the gaps between theory, specification and practice can be significant. What systems are designed to do, and what they are actually capable of delivering, can be very different...
Remote working is creating device manageability challenges - and IT leaders need to get to grips with the new normal quickly, or be held responsible for security failings
Unplanned downtime is placing an emphasis on technology, as companies try to extract more production capacity out of existing legacy assets
Maintaining a digital distance is just as important as a social one in the age of coronavirus
Aggreko dropped SLAs to gauge satisfaction in favour of an app-based approach