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Unclogging the information arteries of the NHS
If you live in the UK, the following will be all too familiar. Your phone pings and you see an SMS confirming the date of your NHS GP appointment. Then a letter arrives saying it has been postponed. A lengthy wait on hold ensues as you try to talk to someone to find out which is correct – the text or the letter.
"The NHS can be frustrating to the point of insanity," said Jake Koris, an orthopaedic surgeon and National Clinical Fellow working in Oxfordshire. "My hairdresser probably has better systems in pl...
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