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Automating a 'hated task' at trainmaker Alstom
Mechanics were frustrated at having to manually copy and paste information from emails into the ERP to raise service orders before they could wield their spanners. A perfect job for a bot, then.
Bots. They work 24 hours a day, seven days a week, 52 weeks a year. They are never ill, hungover or in a bad mood. Give them a job and they'll do it over and over again. Which is a double-edged swo...
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