22 May 2017
•
Image:
Natalia Konstantinova
Dr Natalia Konstantinova describes the benefits and challenges of creating a tireless customer services operative
Two-and-a-half years ago, independent energy supplier First Utility began rolling out a chatbot, building its own in-house machine learning algorithms in order that its customer services coverage could...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders
