Developing First Utility's chatbot: 'the smallest mistake can make customers very upset'
Dr Natalia Konstantinova describes the benefits and challenges of creating a tireless customer services operative
Natalia Konstantinova
Two-and-a-half years ago, independent energy supplier First Utility began rolling out a chatbot, building its own in-house machine learning algorithms in order that its customer services coverage could...
More on Big Data and Analytics
Google's $2.6bn deal for Looker Data Science approved by CMA
Google's proposed acquisition has been investigated, and approved, by three national competition authorities
Public sector lacks transparency in the use of AI, warns official report
Implementations of AI in the public sector risk undermining the Nolan Principles, warns Lord Evans, chair of the Committee on Standards in Public Life
Back to Top
