Yorkshire Building Society has deployed ServiceNow to replace its service desk operations tools in a bid to streamline services for 3.5 million customers and 4,300 staff. The UK's second largest building...
New features designed to streamline workflow and automate process in its Teams
The firm has been struggling since buying HPE's software business in 2017
The retailer is also transferring 244 of its non-customer facing staff to Wipro
The first wave of RPA may be over but it may have a big future in self-service IT