"The objective in all my roles is to lead and inspire my team to deliver a five-star service, not just good customer service but customer service excellence. To fully understand the business that they work in and to help it do what it does better. Getting every individual to perform at their highest potential."
Delta predicts a continuation of the trends of the recent years: cloud, consolidation and AI
Another night celebrating the amazing women smashing biases - and the glass ceiling - in tech
Withers & Rogers' Karl Barnfather examines the European Patent Office's 'Guidelines for Examination', which took effect on 1st November
The best photos from the big night
Two of the terminated Google staffers had addressed a rally outside one of the company's San Francisco offices last week