Outsourcing the helpdesk can free up IT staff to focus on more strategic priorities. But what is the best way of going about finding an external provider? Christine Ferrusi Ross of Forrester Research offers advice on developing a sourcing strategy
During the first half of 2010, Forrester's Sourcing and Vendor Management team received close to 1,000 enquiries from sourcing and vendor management (SVM) clients. Forty-two per cent of these queri...
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