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Computing
  • Voice and Video

Broadband beyond the law

Regional Aggregation Bodies aim to get high-speed internet services to rural areas, if the law doesn't stop them

  • Bill Pechey
  • 05 November 2003
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The government has announced it will set up Regional Aggregation Bodies (RABs) to negotiate deals for broadband on a regional basis on behalf of public facilities, such as council offices and hospitals,...

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Voice and Video

NHSBSA is considering a 24-hour virtual contact centre after a successful trial with AWS
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS

Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services

  • Cloud and Infrastructure
  • 11 May 2018
Cloud-based call recording enables regulatory compliance, says TeleWare
Cloud-based call recording enables regulatory compliance, says TeleWare

Call recording is a requirement in the healthcare and financial services industries

  • Voice and Video
  • 05 January 2018
Versa extends SD-Branch capabilities to unified comms
Versa extends SD-Branch capabilities to unified comms

Cloud IP platform can detect disruptions to user experience through a mean opinion score

  • Voice and Video
  • 18 December 2017
More than half of CIOs say that video is ‘core’ to their business service
More than half of CIOs say that video is 'core' to their business service

Video is important, but technical complexity and cost hold people back from investment

  • Voice and Video
  • 08 December 2017
Virsae finds 99 per cent of calls are passable, but users often misdiagnose problems
Virsae finds 99 per cent of calls are passable, but users often misdiagnose problems

Historical records often point to a network component like a router, rather than the actual root cause

  • Voice and Video
  • 22 November 2017
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