Watch out for the network impact of VC Organisations have been seduced by the promise of videoconferencing technology for decades. But it was not until the late 1990s, when compression technology allowed...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause