Back in the summer I wrote about Ofcom’s proposal that certain types of VoIP service should provide access to the emergency services through the usual 999 or 112 numbers. As always, there was a public...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause