The “I” word really makes some people angry – particularly those who have been bombarded with endless PowerPoint presentations. There is a view that what is classed as innovation in some outsourcing...
Gartner says 25 per cent of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020
Researchers claim battery charging breakthrough tech that can charge lithium batteries five times faster
University of Warwick researchers develop new technology that can radically speed-up battery charging
Avecto claims that almost half of the vulnerabilities fixed by Microsoft enable remote code execution
Apple data-loss flaw found by back-up software creator Mike Bombich