The term customer service department is often a misnomer. Normally it seems to apply to call centres designed specifically to encourage customers to go away. As one of the few people in our company who...
BBC strategist Noriko Matsuoka reveals how the national broadcaster is approaching AI and technology architecture
A look at AI and machine learning in the UK today
The internet has become the biggest source of subversion - of all kinds - in history. How should we respond, asks Peter Cochrane
Biggest-ever acquisition for BlackBerry reflects shift towards security software and services