Debates on mobile IT tend to be rather dynamic. At a Mobile Web 2.0 discussion in the City of London on 19 January, in front of 200 people, speakers are in combative mood. We need more events like this...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause