The pop-up contact centre means that the charity appeal can accept thousands more donations than would otherwise be possible
The 5th of December is International Volunteers' Day, and the third day of the annual BBC Radio 4 Christmas Appeal with St-Martin-in-the-Fields - which is again using cloud contact centre technolog...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders