NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS

Tom Allen
clock • 2 min read

Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services

The NHS Business Services Authority receives millions of phone calls each year - which is understandable for the body responsible for delivering primary care dental and prescription services to all...

To continue reading this article...

Join Computing

  • Unlimited access to real-time news, analysis and opinion from the technology industry
  • Receive important and breaking news in our daily newsletter
  • Be the first to hear about our events and awards programmes
  • Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
  • Access to the Computing Delta hub providing market intelligence and research
  • Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders

Join now

 

Already a Computing member?

Login

You may also like
Data breached at Scottish NHS board

Hacking

Attackers could have acquired a 'significant quantity' of data

clock 15 March 2024 • 2 min read
IT Essentials: Technosolutionism on steroids

Government

The 'wow' needs to turn to 'how?'

clock 11 March 2024 • 3 min read
Most read

Sign up to our newsletter

The best news, stories, features and photos from the day in one perfectly formed email.

More on Cloud and Infrastructure

Microsoft the latest to waive cloud egress fees

Microsoft the latest to waive cloud egress fees

TS&CS apply

John Leonard
clock 14 March 2024 • 2 min read
'A lot of confusion': Unpicking SAP's recent changes

'A lot of confusion': Unpicking SAP's recent changes

SAP and Lemongrass talk S/4HANA migration deadlines, RISE and AI

John Leonard
clock 27 February 2024 • 6 min read
Datacentre demand 'a self-fulfilling cycle': National Grid CIO Sarah Milton-Hunt

Datacentre demand 'a self-fulfilling cycle': National Grid CIO Sarah Milton-Hunt

Build better

Tom Allen
clock 21 February 2024 • 2 min read