Versa Networks has added voice and video functionality to its Cloud IP platform to extend its Software-Defined Branch activities. SD-Branch is an enterprise bundle that brings together multiple functions,...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause
Avaya's cloud services are helping Bosch to create a standardised solution for its 440+ subsidiaries