Virsae Service Management has analysed the service quality of almost 260 million calls, to help IT managers find the root cause of any glitches in their voice communications. The results of Virsae's...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Avaya's cloud services are helping Bosch to create a standardised solution for its 440+ subsidiaries