Virsae Service Management has analysed the service quality of almost 260 million calls, to help IT managers find the root cause of any glitches in their voice communications. The results of Virsae's...
Defining DevOps as a term is hard; defining the process is even harder
DevOps teams need to share the secrets of their successes before the methodology is rolled out, says Rob Vanstone of XebiaLabs
Aubrey Stearn, interim head of DevOps at the Solicitor's Regulation Authority explains how to ensure your DevOps culture results in secure releases
Switching to the cloud has lowered wait times, increased visibility and freed up resources at Stockport County Council
The SCC service desk gets about 5,000 tickets a month, and going online has saved time for customers and agents