Bosch and Avaya have expanded their partnership, rolling out Avaya's unified communications solutions to 160,000 locations across the globe in a $60 million deal. The five-year deal is part of Bosch's...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause