Ofcom fines Vodafone £4.6m for 'serious and unacceptable' customer service failings

John Leonard
clock • 3 min read

More than 10,000 pay as you go customers were left out of pocket because of the mobile giant's failures

The telecoms regulator Ofcom has handed Vodafone a record £4.6m fine for failures in handling customers' complaints and for poor service to pay-as-you-go mobile customers. The regulator found th...

To continue reading this article...

Join Computing

  • Unlimited access to real-time news, analysis and opinion from the technology industry
  • Receive important and breaking news in our daily newsletter
  • Be the first to hear about our events and awards programmes
  • Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
  • Access to the Computing Delta hub providing market intelligence and research
  • Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders

Join now

 

Already a Computing member?

Login

You may also like
Lock-in secrets of the hyperscalers, according to Civo

Cloud Computing

All cloud providers are not equal when it comes to winning contracts, according to Mark Boost, CEO of UK cloud provider Civo.

clock 16 February 2024 • 3 min read
Vodafone-Three merger faces watchdog probe

Legislation and Regulation

Unions believe bills will rise, but companies dispute it

clock 29 January 2024 • 2 min read
Vodafone scraps European datacentres after signing $1.5bn deal with Microsoft

Communications

Both partners emphasise generative AI

clock 17 January 2024 • 2 min read

More on Mobile

70,000 Sky Mobile customers disrupted as firm strips out Huawei

70,000 Sky Mobile customers disrupted as firm strips out Huawei

Service outages have been experienced by mobile users across the country

Vikki Carley
clock 02 October 2023 • 2 min read
Consumer champion launches £750m legal claim against Apple for iPhone battery throttling

Consumer champion launches £750m legal claim against Apple for iPhone battery throttling

Justin Gutman has launched a £750m claim against Apple for misleading iPhone users by hiding a power management tool in software update iOS 10.2 which reduced performance

Penny Horwood
clock 16 June 2022 • 1 min read
EU takes aim at Apple Pay

EU takes aim at Apple Pay

By restricting access to the NFC chip on its iOS devices Apple reduces consumer choice, the bloc says

John Leonard
clock 03 May 2022 • 3 min read