Royal Caribbean Cruise Lines has deployed Citrix cloud and mobile infrastructure in order to provide a faster, more reliable IT system for its call-centre employees across the world. The rollout has...
With growing interest in AI, Computing Delta predicts customer relationship management will catch up with other enterprise IT systems in 2020
Kew Gardens CIO Ian McKetty tells Computing that all the 'front of house' systems are being replaced: EPOS, CRM and BI
Computing speaks to two vendors with very different approaches
The hyperconvergence vendor moved from selling hardware to subscription software and took a hit to revenues in the process
Our bots are just flowcharts, they're not going to try to take over the world, says AA Ireland's Louise McCormack
Insurance companies have no choice but to automate so they'd better start learning how