There is a fundamental flaw in Salesforce.com's terms and conditions that puts customers at risk of losing access to services in the event of a third-party software vendor going out of business, according...
Our bots are just flowcharts, they're not going to try to take over the world, says AA Ireland's Louise McCormack
Insurance companies have no choice but to automate so they'd better start learning how
Many businesses could be transformed by the strategic adoption of APIs, cloud services, artificial intelligence and big data
Security, ease of use and cloud first are technology priorities for the children's charity, says IT head Jon Winder
Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack
And starting 1st September 2019, all new Office 365 customers will only be able to use Microsoft's Slack-rival Teams for calling, chat and meetings