Customer experience is the new brand, says Ernst & Young
Companies are largely failing to engage social media users, according to a survey published by consultancy Ernst & Young. The survey of almost 25,000 consumers in 34 countries paints a picture o...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders
