South Yorkshire Police has introduced a converged IP network to improve communication among its 3,300 officers. Supplied by ntl:Telewest Business, the system will provide the force with access to new...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause