Liverpool City Council has extended its Liverpool Direct joint venture with BT for an extra five years in a deal worth £325m. The contract had been due to last until 2012 but will now finish in 2017...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause