The efficiency of call centres has fallen over the past year, but many firms are still failing to embrace technologies such as email that could improve customer service, according to a recent report from...
Researchers used earlier observations from NASA's MESSENGER mission to probe Mercury's inner core
Espionage campaign has compromised the websites of more than 40 organisations over the past two years
Wedlake Bell's James Castro-Edwards explains why Bounty received such a big fine under the old Data Protection Act - which would almost certainly have been much larger under GDPR
Big changes are under way at SAP, and HANA's weaknesses may be the root cause