Motoring organisation the AA has improved call quality across eight departments by up to 50 per cent following the introduction of workforce optimisation software. The AA uses call recording, quality...
Employees claim that the tools give "the keys to the kingdom"
Researchers called the trend a "troubling sign"
The Alexa-powered hardware would offer suggestions to users on how they can better interact with people around them
Group CTO Ed Conolly explains the role of data infrastructure in meeting the demand for clean energy