Motoring organisation the AA has improved call quality across eight departments by up to 50 per cent following the introduction of workforce optimisation software. The AA uses call recording, quality...
Artificial intelligence will complement, not replace, humans - but we have to help each other
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Rory Lynch, a solicitor in the media team at law firm Seddons, discusses a recent English High Court decision to stop a class action lawsuit brought against Google
The IoT has gone unsecured for too long, say DCMS and NCSC