Ofcom will tighten code of practice by summer UK comms regulator Ofcom has found that ISPs are still unwilling to divulge information on broadband speeds to customers when those customers try to buy...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause