While end-user interest in call centres has never been greater, organisations are finding that implementing them is not cheap. The announcement by mobile network provider Orange of an £8 million call centre...
Employees claim that the tools give "the keys to the kingdom"
Researchers called the trend a "troubling sign"
The Alexa-powered hardware would offer suggestions to users on how they can better interact with people around them
Group CTO Ed Conolly explains the role of data infrastructure in meeting the demand for clean energy