Call centres face an email explosion, according to Forrester Research. Forrester questioned 1,000 companies and found email sent to call centres is no more than a trickle at present, writes Janice McGinn....
Companies are challenging Amazon in retail and cloud
Cosmetics firm is undergoing a top-to-toe tech refresh with GDPR compliance thrown in
DFS resorts to cloud to help handle spikes in online demand
Economy and business performance not a problem, reckon small firms
Charity engages Braintree to move away from previous payment system which was in danger of failing and losing millions of pounds of donations, admits CTO