Network Rail is issuing handheld devices to telecoms and signal maintenance staff to improve efficiency of repairs and cut paper and administration costs. Some 1,100 devices will replace paper-based...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause