BT has implemented the first phase of its next generation internet protocol (IP) network in South Wales. Customers in the town of Wick, near Cardiff, were the first to be put onto the IP-based 21st...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause