The number of call centres looks set to explode in Europe in the next few years, as telecoms prices continue to spiral downwards and technology improves. According to a report from research company Yankee...
Employees claim that the tools give "the keys to the kingdom"
Researchers called the trend a "troubling sign"
The Alexa-powered hardware would offer suggestions to users on how they can better interact with people around them
Group CTO Ed Conolly explains the role of data infrastructure in meeting the demand for clean energy