The call centre must be replaced by a two-way multi-channel 'contact centre' if businesses want to build better relationships with customers. That was one of the main messages at the Communications Management...
Employees claim that the tools give "the keys to the kingdom"
Researchers called the trend a "troubling sign"
The Alexa-powered hardware would offer suggestions to users on how they can better interact with people around them
Group CTO Ed Conolly explains the role of data infrastructure in meeting the demand for clean energy