Ferry operator looks to 30 per cent efficiency gains
P&O Ferries says it will increase call centre efficiency by up to 30 per cent using a workforce management system. The passenger fleet operator is also hoping to improve staff work/life balance...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders
