RIM and O2 have introduced the new BlackBerry 7130g. The new model follows the format of the BlackBerry 7100 in being styled more like a phone handset than traditional RIM devices, but still provides access...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause