Royal London uses call forwarding
Outsourced service links 1,100 reps
Royal London Insurance has eliminated the need for its own call centre by using an outsourced call forwarding service for its field reps. The company has more than 1,100 mobile customer service representatives...
Telecoms
Three reveals 5G roll-out plan but aims to focus on Home Broadband first
Three UK's 5G plan includes speed boosts for existing 3G and 4G infrastructure as it replaces Samsung 4G radio-access technology with Huawei
Ofcom's ruling that Openreach must open up infrastructure to rivals approved by EC
Move would allow rivals to supply 5G services to the lucrative enterprise sector
KCOM dumps pension-fund backed buyout in favour of Macquarie bid
Any advance on £563m?
Consumers to receive end-of-contract and best deals notifications under new Ofcom rules
Ofcom wants to encourage customers to take advantage of choice in broadband, phone and TV
National Infrastructure Commission calls for full fibre-to-the-premises, UK wide, by 2033
Commission calls for government to rustle up a fibre-broadband plan by spring next year
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