Holiday firm First Choice has taken on a voice recognition system to help it manage growing customer numbers. The company is using the technology in its Manchester call centre, where it takes up to...
Panellists discuss the pitfalls of taking DevOps global
Lean methodologies have more than halved the time taken for testing
The use of chatbots and other virtual assistants will reduces staff turnover of customer service agents and improve their job satisfaction, says Feefo's Matt West
A focus on gathering and analysing pipeline performance data is critical says XebiaLabs' Rob Vanstone