Britannia Building Society has launched a new call centre tool that gives customers an option to hold in a queue without actually staying on the phone. Following a successful pilot, the building society has...
The NHS has been ridiculed for its continued use of outdated equipment but it lacks the funding to improve
Telcos and platform providers to be given 10 days to hand over data or face fines
Experts disagree on NHS use of legacy communications technology
Cloud-based platform from Cyclia will be used to put small-molecule therapies to the test